TERMS OF SERVICE
Last updated: August 10, 2026
1. Overview
Welcome to Limarte. The terms “Limarte,” “we,” “us,” and “our” refer to the business operating this online store. We create and sell made-to-order, 3D-printed and hand-painted collectible figures and related products.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you. These Terms of Service (“Terms”), together with our Refund Policy, Privacy Policy, Shipping Policy, and any other policies displayed on our website, govern your access to and use of our website, store, products, and services (collectively, the “Services”).
By visiting our website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
Nothing in these Terms limits or excludes any consumer right that cannot lawfully be limited or excluded under applicable law.
2. Eligibility, Accounts, and Customer Information
You must be at least the age of legal majority in your place of residence, or have the permission and supervision of a parent or legal guardian, to purchase from our store.
You agree to provide current, complete, and accurate account, billing, payment, contact, and shipping information. You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. You may not transfer, sell, assign, or license your account to another person.
3. Our Products
Limarte products are individually 3D printed, prepared, assembled, and painted by hand. Because of this handmade process, minor differences in color, brushwork, shading, texture, surface finish, assembly, and other small details are natural and make each piece unique. Reasonable handmade variations that do not materially affect the product are not defects.
We make reasonable efforts to display product colors, measurements, scale, and details accurately. However, colors may appear differently depending on your screen and device settings, and measurements may vary slightly because of the production and assembly process. Where a listing uses a digital render, prototype, or sample image, the final handmade product may differ slightly while remaining consistent with the listing’s overall design and specifications.
Our resin figures are fragile collectible display pieces intended for adult collectors. They are not toys and may contain small, sharp, delicate, or detachable parts. Keep them away from young children, pets, heat, moisture, and direct sunlight, and follow any care or assembly instructions supplied with the product.
We may change product descriptions, availability, options, or prices, limit quantities, or discontinue products at any time. Changes will not affect orders that we have already accepted, except where a change is necessary to correct an obvious error or is agreed with you.
4. Orders and Acceptance
Placing an order is an offer to purchase the selected product. An automated order confirmation acknowledges receipt of your order but does not by itself guarantee acceptance. We may decline or cancel an order for a legitimate reason, including product unavailability, an obvious pricing or description error, suspected fraud, inability to deliver to the supplied address, or a legal or payment restriction. If we cancel an order after payment has been collected, we will refund the affected amount.
Please review all product options, scale, measurements, character or design choices, personalization details, shipping information, and the total price before submitting your order. You are responsible for the accuracy of selections and information supplied by you.
Products are sold for personal collection or household use unless we expressly agree otherwise in writing. You may not purchase products for unauthorized commercial resale, copying, molding, scanning, reproduction, or other commercial exploitation.
5. Made-to-Order Production and Cancellations
Most Limarte products are created after an order is placed. Standard production normally takes approximately 4–6 weeks for printing, preparation, assembly, and hand painting. This is an estimate and may vary depending on the size and complexity of the figure, customization, order volume, material availability, curing time, or other circumstances.
If you placed an order by mistake or selected an incorrect option, you may request a full cancellation and refund within 24 hours of placing the order by emailing help@limartestudio.com and including your order number.
After 24 hours, order cancellations are not accepted, except where required by applicable law. This does not affect your mandatory consumer rights. Products made to your specifications or clearly personalized—including a customer-selected scale, size, configuration, paint scheme, character option, inscription, or other custom feature—may not be eligible for cancellation or change-of-mind return after production begins, to the extent permitted by applicable law.
Any change requested after ordering may affect the price and production schedule and is valid only after we confirm it in writing.
6. Prices, Payment, Duties, and Taxes
The price charged will be the price shown at checkout when the order is placed. You agree to pay the displayed total using an accepted payment method and confirm that you are authorized to use that payment method.
Unless a product page or checkout expressly states otherwise, the final checkout total includes the product price, standard shipping, and the import duties, customs clearance charges, and import taxes ordinarily payable for delivery to the shipping destination. Limarte arranges covered international shipments on a Delivered Duty Paid (DDP) basis so that the customer should not be charged additional import duties upon delivery.
If a carrier or customs authority unexpectedly requests an import-related payment for a shipment represented as DDP, contact us before paying and provide a copy of the notice or invoice so that we can investigate. This does not cover charges resulting from an incorrect or incomplete address, refusal to cooperate with customs identity or documentation requirements, failure to accept delivery, storage charges caused by the recipient, customer-requested delivery changes, or other costs caused by the customer.
Prices, discounts, and promotions may change without notice. A promotion is also subject to any separate rules displayed with that promotion. If promotion-specific terms conflict with these Terms, the promotion-specific terms apply to that promotion.
7. Shipping and Delivery
After production is complete, standard delivery normally takes approximately 1–2 weeks. Production and shipping times are estimates, not guaranteed delivery dates, unless we expressly confirm a guaranteed date in writing.
Delays may occur because of customs processing, carrier disruptions, severe weather, public holidays, force majeure events, remote destinations, or other circumstances outside our reasonable control. We will provide available tracking information and make reasonable efforts to assist if a shipment is substantially delayed, lost, or damaged.
You must provide a complete and accurate delivery address and, where required, a valid telephone number or information reasonably needed for customs clearance. Additional shipping, storage, return, or reshipment costs caused by an incorrect address, refusal of delivery, failure to collect a package, or failure to provide required information may be charged to you, to the extent permitted by law.
Where Limarte arranges the carrier, the risk of accidental loss of or damage to the product remains with Limarte until you, or a third party designated by you other than the carrier, physically receives the product. If you independently appoint a carrier that we did not offer, risk may pass when the product is delivered to that carrier, as permitted by applicable law.
Please review our Shipping Policy for additional delivery information.
8. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Refund Policy and applicable consumer law.
Personalized and Customer-Specified Products
To the extent permitted by law, products made to a customer’s specifications or clearly personalized are not eligible for a change-of-mind return after production has begun. This includes products created in a selected scale, size, configuration, paint scheme, character option, inscription, or other custom specification.
We do not offer voluntary returns or refunds simply because you change your mind or no longer like the figure. Our figures are made to order. Products made to your individual specifications or clearly personalised are excluded from change-of-mind withdrawal where applicable law permits. This policy does not exclude any mandatory withdrawal or return right that applies to your particular order, or your rights concerning damaged, defective, incorrect, or misdescribed goods.
Returns Required by Applicable Law
Where applicable law gives you a non-waivable withdrawal or return right, that right remains fully available. Unless an exception applies, you must notify us within the legally required period and return the product in accordance with the instructions we provide. You may be responsible for the direct cost of a change-of-mind return where the law permits and where we informed you of that cost before purchase.
A product returned under a change-of-mind right must be handled only as necessary to inspect its nature, characteristics, and condition. You may be responsible for diminished value caused by unnecessary handling, damage, incomplete packaging, missing pieces, or use beyond reasonable inspection, where applicable law permits.
Do not send any product back without first contacting us at help@limartestudio.com and obtaining return instructions. Unauthorized returns may be delayed, refused where legally permitted, or returned to the sender.
For an approved return under our store return policy, you must dispatch the figure back to the return address we provide within 14 working days after receiving our written return authorization and instructions. Working days are Monday to Friday, excluding public holidays in Georgia. Pack the figure securely and provide a tracking number or proof of dispatch.
Where applicable law requires Limarte to cover the necessary costs of returning a defective, transit-damaged, incorrect, or non-conforming product, Limarte will cover those costs or provide a suitable prepaid return arrangement.
Where a return is required, the refund will be processed after we receive and inspect the returned figure, normally within 5 business days, subject to applicable legal deadlines. If a mandatory statutory withdrawal or return right applies, its deadlines and reimbursement requirements take precedence, including any requirement to reimburse upon proof of dispatch.
9. Transit Damage, Defects, and Incorrect Items
Inspect the outer package before opening it. For an expedited transit-damage replacement claim, you must contact us within 24 hours of delivery and provide your order number, a description of the damage, clear photographs of the figure, the shipping box, the shipping label, and all internal packaging.
A clear, continuous unboxing video is required for our transit-damage refund or replacement assessment. Recording must begin before the package is opened and clearly show the unopened package, shipping label, condition of the outer box, the complete opening process, internal packaging, and the figure as it is removed for the first time, including any damage. The video must not be paused, cut, or edited. This evidence helps us assess whether damage occurred during transport or after delivery, including through mishandling. We may decline a claim under this process if no complete video is provided and transit damage cannot be verified, except where applicable law requires otherwise. This requirement does not limit your mandatory rights concerning defective, damaged, incorrect, or non-conforming goods.
Keep the damaged figure, all broken pieces, and all original packaging until the claim is resolved. Do not repair, alter, discard, or return the product unless we instruct you to do so.
If transit damage, a manufacturing defect, or an incorrect item is confirmed, Limarte will provide an appropriate remedy in accordance with applicable law, normally repair or replacement at no additional cost. Where repair or replacement is impossible, disproportionate, not completed within a reasonable time, or otherwise insufficient under applicable law, an appropriate price reduction or refund may be provided. For a confirmed defective, damaged, or incorrect product, Limarte will cover the reasonable return costs required for the remedy or provide another suitable return arrangement.
The 24-hour reporting period and unboxing-video requirement help us verify transit damage and submit a carrier claim. They do not limit any non-waivable statutory right relating to a hidden defect or product non-conformity that could not reasonably have been identified within that period.
10. Intellectual Property and Third-Party References
The Limarte name and logo, our original photographs and videos, original product presentation, website text, graphics, layout, and other original store content are owned by or licensed to Limarte and are protected by applicable intellectual-property laws. You may view and use the website for personal, non-commercial shopping purposes only. You may not copy, reproduce, republish, scrape, distribute, modify, sell, or commercially exploit our content without prior written permission.
Names, characters, game titles, logos, trademarks, copyrights, and other intellectual property belonging to third parties remain the property of their respective owners. References to third-party properties are used for identification and descriptive purposes. Unless a product page expressly states otherwise, no affiliation, sponsorship, authorization, or endorsement by the relevant third-party rights holder is claimed.
Nothing in these Terms grants you a license to reproduce, scan, mold, cast, copy, manufacture, distribute, or commercially exploit any product, model, design, photograph, brand, or other protected material.
11. Reviews and Feedback
If you voluntarily submit a review, photograph, video, suggestion, or other feedback to us or tag Limarte in public content, you confirm that you have the right to share it and that it does not violate another person’s rights. You grant Limarte a non-exclusive, worldwide, royalty-free license to reproduce, display, repost, adapt, and use that content for operating and promoting our business, subject to applicable privacy law.
We may remove or decline content that is unlawful, abusive, misleading, obscene, infringing, contains malware, discloses personal information without permission, or otherwise violates these Terms. You remain responsible for the accuracy and legality of content you submit.
12. Third-Party Services, Tools, and Links
Our Services may use or link to services operated by third parties, including payment processors, shipping carriers, social networks, analytics services, applications, and other websites. We do not control third-party services and are not responsible for their independent content, availability, security, practices, or terms. Your use of a third-party service may be governed by that third party’s policies.
Limarte is powered by Shopify, which enables us to provide the Services. However, purchases made through our store are transactions directly between you and Limarte. Shopify is not the seller of our products and, to the extent permitted by law, is not responsible for injury, damage, loss, claims, or liabilities arising from products purchased from Limarte.
13. Prohibited Uses
You may use the Services only for lawful purposes. You must not:
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violate applicable law or another person’s rights;
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submit false, fraudulent, misleading, or unauthorized payment, order, return, or damage-claim information;
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interfere with the website’s operation, security, access controls, or technical systems;
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transmit malware, harmful code, spam, phishing messages, or unauthorized advertising;
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scrape, extract, copy, reproduce, resell, or commercially exploit the Services or their content without permission;
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impersonate another person or misrepresent your identity or authority; or
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use the Services in a manner that could harm Limarte, Shopify, our service providers, or other users.
We may restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated or if necessary to protect the store, customers, or third parties.
14. Errors and Corrections
Information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, availability, pricing, promotions, shipping costs, or delivery estimates. We may correct an error, update information, or cancel an affected order. If an order is cancelled because of our error after payment, we will refund the affected amount.
Nothing in this section permits us to change an accepted order in a way prohibited by applicable law.
15. Disclaimer and Limitation of Liability
The website and its general informational content are provided on an “as available” basis. We do not promise that the website will always be uninterrupted, secure, timely, or error-free. Care instructions, scale information, and general product information are not a substitute for exercising reasonable care with fragile collectible pieces.
To the fullest extent permitted by law, Limarte will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable when the contract was formed. Where liability may lawfully be limited, our total liability relating to an order will not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where such liability cannot be excluded, defective products where liability cannot be excluded, or any mandatory consumer guarantee, refund, repair, replacement, delivery, privacy, or other statutory right.
16. Indemnification
To the extent permitted by law, you agree to compensate and hold harmless Limarte, Shopify, and our respective personnel and service providers from third-party claims and reasonable costs arising directly from your unlawful use of the Services, your infringement of another person’s rights, or your material violation of these Terms. This section does not apply where a claim results from Limarte’s own breach, negligence, or unlawful conduct.
17. Privacy
Our collection and use of personal information are described in our Privacy Policy. Because Shopify hosts the store, Shopify and other service providers may process information needed to provide checkout, payment, security, analytics, customer support, and related services. Please review the Privacy Policy before using the Services.
18. Termination, Severability, and Entire Agreement
You may stop using the Services at any time. We may suspend or terminate access where permitted by law, including for fraud, unlawful conduct, security threats, or a material breach of these Terms. Termination does not affect rights, payment obligations, orders, claims, or provisions that arose before termination or that by their nature should continue afterward.
If any provision of these Terms is found unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.
These Terms and the policies incorporated into them form the entire agreement between you and Limarte concerning the Services and replace earlier versions concerning the same subject. Our failure to enforce a provision immediately is not a waiver of that provision.
You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations as part of a lawful sale, reorganization, or transfer of the business, subject to applicable law.
19. Governing Law and Disputes
These Terms and contracts formed through the Services are governed by the laws of Georgia, without excluding any mandatory consumer protection that applies in the country where you reside.
Before starting formal proceedings, please contact us at hello@limartestudio.com so that we can try to resolve the issue. Subject to any mandatory right you have to bring a claim elsewhere, the courts of Georgia will have jurisdiction over disputes relating to these Terms or the Services.
20. Changes to These Terms
We may update these Terms by publishing a revised version on this page. Where required by law, we will provide notice of material changes. The version in effect when an order is placed will generally govern that order unless a later change is required by law or expressly agreed by both parties.
21. Contact Information
This store is operated by Individual Entrepreneur Givi Kirtadze, trading as Limarte Studio.
Business Identification Number: 01019087853
Registered Address: 7 Dimitri Kipiani Street, Tba Village, Borjomi Municipality, Georgia
Email: hello@limartestudio.com
Telephone / WhatsApp: +995592007284
Please contact us before returning any product so that we can provide the correct return address and instructions.
