Política de reembolso
RETURN AND REFUND POLICY
Order Cancellations
If you placed an order by mistake or selected the wrong item, you may request a full cancellation and refund within 24 hours of placing the order. After 24 hours, order cancellations are not accepted, except where required by applicable law. This does not affect your mandatory consumer rights.
Returns
We do not offer voluntary returns or refunds simply because you change your mind or no longer like the figure. Our figures are made to order. Products made to your individual specifications or clearly personalised are excluded from change-of-mind withdrawal where applicable law permits. This policy does not exclude any mandatory withdrawal or return right that applies to your particular order, or your rights concerning damaged, defective, incorrect, or misdescribed goods.
Returns are accepted only where an appropriate remedy requires the figure to be returned, or where applicable law grants a mandatory return or withdrawal right. Please contact us before sending any item back.
Damaged Items
If your order arrives damaged, please contact help@limartestudio.com as soon as possible, preferably within 48 hours of delivery, and include your order number.
Please provide photographs of the damaged item, outer box, shipping label, and internal packaging.
A clear, continuous unboxing video is required for our transit-damage refund or replacement assessment. Recording must begin before the package is opened and clearly show the unopened package, shipping label, condition of the outer box, the complete opening process, internal packaging, and the figure as it is removed for the first time, including any damage. The video must not be paused, cut, or edited. This evidence helps us assess whether damage occurred during transport or after delivery, including through mishandling. We may decline a claim under this process if no complete video is provided and transit damage cannot be verified, except where applicable law requires otherwise. This requirement does not limit your mandatory rights concerning defective, damaged, incorrect, or non-conforming goods.
Keep the item and all packaging until we provide further instructions. We will review the issue and arrange repair, replacement, or a refund as appropriate and as required by applicable law.
The requested reporting period and supporting evidence do not limit any mandatory consumer rights.
Personalised Orders and Consumer Rights
Where applicable law permits, products made to a customer's individual specifications or clearly personalised may be excluded from the statutory change-of-mind withdrawal right.
Producing an item after an order is placed does not, by itself, establish that this exception applies. Where the exception applies to a specific order, we will inform the customer before purchase.
This exception does not remove rights relating to defective, damaged, incorrect, or misdescribed products.
Refund Processing
To request a cancellation, return, or refund, email help@limartestudio.com with your order number and the reason for your request.
We will review your request and explain the applicable conditions and any return instructions.
For an approved return under our store return policy, you must dispatch the figure back to the return address we provide within 14 working days after receiving our written return authorization and instructions. Working days are Monday to Friday, excluding public holidays in Georgia. Pack the figure securely and provide a tracking number or proof of dispatch.
Where applicable law requires Limarte to cover the necessary costs of returning a defective, transit-damaged, incorrect, or non-conforming product, Limarte will cover those costs or provide a suitable prepaid return arrangement.
Where a return is required, the refund will be processed after we receive and inspect the returned figure, normally within 5 business days, subject to applicable legal deadlines. If a mandatory statutory withdrawal or return right applies, its deadlines and reimbursement requirements take precedence, including any requirement to reimburse upon proof of dispatch.
Approved refunds are issued to the original payment method. We process approved refunds within 5 business days after approval and, where a return is required, after receiving and inspecting the returned item, subject to applicable legal deadlines.
Your bank or payment provider may require additional time for the refund to appear in your account.
Nothing in this policy limits any mandatory consumer rights under applicable law.
Contact Information
Trading Name: Limarte Studio
Legal Name: Individual Entrepreneur Givi Kirtadze
Business Identification Number: 01019087853
Registered Address: 7 Dimitri Kipiani Street, Tba Village, Borjomi Municipality, Georgia
Email: help@limartestudio.com
Telephone / WhatsApp: +995592007284
Website: https://limartestudio.com
Please contact us before returning any product so that we can provide the correct return address and instructions.