返金ポリシー

Return and Refund Policy

Order Cancellations

If you placed an order by mistake or selected the wrong item, you may request a full cancellation and refund within 24 hours of placing the order. After this period, production may begin and the order can no longer be fully refunded.

Returns

You must contact us within 14 days of delivery to request a return. The buyer is responsible for arranging and covering all return shipping costs.

Once the item is returned in its original condition, you will receive a refund equal to 50% of the total amount paid. The remaining 50% covers non-refundable costs, including materials already used, original shipping expenses, import duties, customs fees, and applicable taxes. Return shipping costs are not refundable.

Damaged Items

If your figure arrives damaged, you must contact us within 24 hours of delivery.

A clear, continuous unboxing video is required for all damage claims. Recording must begin before the package is opened and must clearly show the unopened box, shipping label, condition of the outer packaging, the complete opening process, internal packaging, and the figure as it is removed for the first time. The video must not be paused or edited.

Please also provide clear photographs of the damaged figure, shipping box, and all packaging materials. Damage claims submitted without a complete unboxing video cannot be accepted.

Please keep the damaged figure and all original packaging until the claim has been reviewed. If requested, the damaged item must be returned within 14 days. Once shipping damage has been confirmed, we will arrange a replacement.

Contact Information

If you have any questions about your order, our products, shipping, returns, or any other matter, please contact us using the information below:

Business Name: Limarte
Email: Limartestudios@gmail.com
Instagram: limartestudio

Location: Georgia

We aim to respond to all inquiries within 1–2 business days.