SHIPPING POLICY

Last updated: August 10, 2026

Thank you for shopping with Limarte. This Shipping Policy explains our production process, estimated delivery times, packaging, tracking, customs arrangements, and what to do if a shipment is delayed, lost, or damaged.

Made-to-Order Production

Limarte figures are individually 3D printed, prepared, assembled, and painted by hand after an order is placed. Production normally takes approximately 4–6 weeks.

Production time may vary depending on the figure’s size and complexity, selected scale, customization, order volume, material availability, curing time, and the level of painting detail required. Every figure undergoes a final quality check before it is packaged for shipment.

Production time is separate from shipping time. If you placed an order by mistake or selected an incorrect option, you may request a full cancellation within 24 hours of placing the order by contacting limartestudios@gmail.com and providing your order number. After 24 hours, production may begin and cancellation is not guaranteed.

Worldwide Shipping

We offer worldwide shipping to destinations supported by our shipping carriers and permitted by applicable law. If we are unable to deliver to your address because of a carrier or legal restriction, we will contact you and cancel and refund the affected order if no suitable alternative is available.

Orders are shipped from Georgia.

Estimated Shipping Time

After production is complete, standard shipping normally takes approximately 1–2 weeks. The estimated total time from ordering to delivery is therefore generally 5–8 weeks.

Production and shipping times are estimates and not guaranteed delivery dates. Delivery may take longer because of customs processing, carrier delays, severe weather, public holidays, remote destinations, security checks, force majeure events, or other circumstances outside our reasonable control.

If you require delivery for a specific date, please contact us before placing your order. A requested date is not guaranteed unless we expressly confirm it in writing.

Shipping Costs, Import Duties, and Taxes

Unless a product page or checkout expressly states otherwise, the final amount shown at checkout includes:

• the product price;

• standard worldwide shipping;

• customs-clearance costs;

• import duties; and

• import taxes ordinarily payable for delivery to the selected destination.

Limarte arranges covered international shipments on a Delivered Duty Paid (DDP) basis. This means you should not be required to pay additional import duties or ordinary customs charges when the package arrives.

If a carrier or customs authority unexpectedly requests an import-related payment for a shipment represented as DDP, please contact us before making the payment and provide a copy of the notice or invoice so that we can investigate.

DDP coverage does not include charges caused by an incorrect or incomplete address, the recipient’s refusal or failure to provide information legally required for customs clearance, failure to accept or collect the shipment, customer-requested delivery changes, or storage and reshipment costs caused by the recipient.

Packaging

Each figure is carefully secured with protective packaging and placed inside a collectible wooden box designed to protect the figure during transportation. Fragile parts and separate components are individually protected where necessary.

Please open the package slowly and carefully, following any assembly or unpacking instructions included with your order. Do not pull delicate parts from the packaging or force components into place.

Tracking and Delivery

Once your order has shipped, we will send available tracking information to the email address provided at checkout. Tracking updates may take a short time to appear after the carrier receives the shipment.

High-value shipments may require a signature upon delivery. You are responsible for monitoring the tracking information and making reasonable arrangements to receive or collect the package.

Where Limarte arranges the carrier, the risk of accidental loss of or damage to the product remains with Limarte until you, or a third party designated by you other than the carrier, physically receives the shipment. If you independently appoint a carrier that we did not offer, risk may pass when the shipment is delivered to that carrier, as permitted by applicable law.

Shipping Address and Order Changes

You are responsible for providing a complete and accurate shipping address, postal code, recipient name, telephone number, and any information reasonably required for delivery or customs clearance.

Please contact us immediately if you need to correct an address. We cannot guarantee that an address can be changed after the order has shipped. Limarte is not responsible for additional costs or delivery failure caused by incorrect or incomplete customer-provided information, to the extent permitted by law.

If a package is returned because of an incorrect address, refusal of delivery, failure to collect it, or failure to provide required customs information, we will contact you. Any reshipment and non-recoverable return, storage, customs, or carrier charges may be payable by the customer where permitted by law.

Delayed or Lost Shipments

If tracking has not updated for an unusual period or the estimated delivery period has passed, contact us at limartestudios@gmail.com with your order number. We will contact the carrier and assist with an investigation.

A shipment is not considered lost until the carrier completes its investigation or confirms the loss. If a shipment arranged by Limarte is confirmed lost before delivery, we will arrange a replacement or provide another remedy required by applicable law.

If tracking shows the package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, reception area, and any notice left by the carrier, and then contact the local carrier and Limarte promptly.

Damaged Shipments

Please inspect the outer package before opening it. If the package or figure appears to have been damaged in transit, you must contact us within 24 hours of delivery.

A clear, continuous unboxing video is mandatory for our transit-damage replacement process. Recording must begin before the package is opened and must clearly show:

• the unopened package;

• the shipping label;

• all sides of the outer box;

• the complete opening process;

• all internal packaging; and

• the figure as it is removed for the first time.

The video must not be paused, cut, or edited. Please also provide clear photographs of the damaged figure, shipping box, shipping label, and all packaging materials. A claim may be declined if a complete video is not supplied and we cannot verify that the damage occurred in transit, except where applicable law requires otherwise.

Keep the damaged figure, all broken pieces, and all original packaging until the claim has been resolved. Do not repair, alter, discard, or return the product unless we instruct you to do so. We may require the item to be securely returned within 14 days after providing return instructions.

Once transit damage has been confirmed, we will normally arrange repair or replacement at no additional cost. Where repair or replacement is not possible or another remedy is required by applicable law, we will provide an appropriate alternative. The video and 24-hour reporting requirements do not limit any non-waivable statutory right relating to a hidden defect that could not reasonably have been discovered during unboxing.

For full return and refund terms, please review our Refund Policy.

Contact Us

For questions about production, shipping, customs, tracking, or delivery, contact:

Limarte
Email: limartestudios@gmail.com